Privacy policy



F2H Sp. z o.o. (further referred to as the "Store Owner") with a registered headquarter at 9 Wandy Rutkiewicz Street in 02-956 Warsaw, Poland, as the owner of Betelli Online Store respects its Users and is strongly committed to protecting the Users rights with special consideration of the right to protect their privacy. Therefore, according to the Users of Betelli Online Store we collect only the minimum of necessary information which help us to better understand their needs and adapt our site to the changing requirements. For this purpose, we collect, process and use necessary data, including personal data, of the Users. In order to explain rules and mechanisms used to collect or process Users’ data we created this Privacy Policy.

The Store Owner collects personal information and other data that do not have such an attribute. Collection takes place, depending on the type of data, on the User’s own initiative or automatically.

By using the Online Store in any manner, you dear User accept the terms of this Privacy Policy.

At the end of this document you can find the INFORMATION NOTE with information about your personal data and rights related to it.

Data collected during the registration:

In order to use some of the functions in the Online Store, you will have to register. During the registration process you will be asked to provide us with your personal information and other data that do not have such character, but which are also covered by this Policy.

Providing personal data and the consent to the processing of such information are not obligatory (it is voluntary) but necessary to offer certain services by the Store Owner within the Online Store.

Personal data will be processed by the Store Owner, acting as the personal data administrator, for the purposes and in the manner specified in the statement concerning the consent to the processing of personal data or in the information submitted in the relevant Terms and Conditions. You have the right to access your personal data, to revise them and to perform other actions described in Terms and Conditions of this site. In the cases mentioned above you should contact the Store Owner by writing to the address of the Store Owner provided in those Terms and Conditions.

Data collected while placing Orders:

During the registration process you will be asked to provide your contact information such as: first name and surname, address, telephone number and e-mail address.

Data collected automatically:

During the use of the Online Store, information about your visit is collected automatically. It includes the IP address of your computer, the domain name, the type of browser, the type of operating system - those data do not allow to identify you personally.

Data collected when you contact us:

When you contact us in order to make some actions (like complaint submission) via the website, phone or e-mail we will require you to provide your personal data again to verify your identity and to give the possibility to the return contact. This applies to the same personal information that you, Dear User, provided earlier. Again, providing such data is not obligatory, but it is necessary to carry out some actions or to obtain information that interest you.

The use of data:

Personal data that you provided, and for processing of which you agreed, will be processed only to the extent and for the purpose of the given consent or for the purpose allowed by the law.

Data collected automatically can be used to analyze users’ behaviour on websites or to gather demographic information about our users.

Data collected in the course of correspondence between you and the Store Owner will be used only to help us to make the correct, complete and efficient response to your inquiry.

In case of violation of Terms and Conditions of any of the sites connected with the violation of the law or without such violation but on the basis of other laws, the Store Owner may disclose your data, including personal data, to the legal authorities in situations provided by the law.

How will we to contact you?

The Store Owner communicates with the Users using the e-mail addresses provided by them. In cases when the Store Owner considers it helpful or useful he/she may contact the Users by phone (including SMS messages) or in writing.


Cookies are short information which different websites save on your hard drive in the form of text files in order to check how popular is the website.  We identify you in order to learn what information do you need and what are you looking for on our site. We want to know which categories do you visit often that the others so that we can create even more interesting and better website than before. 
It is you who give us the knowledge about which direction we should develop, what are your expectations, what is missing and in your opinion should be included on a site.What is more, cookies are used by the website to maintain the user's session (after logging in) through which the user does not have to retype login and password on every website subpage; to create statistics that help to understand how users use the websites, which allows improving their structures and contents..

By using a specific website it is you who decide about its future shape and development. Cookies cause no harm to your computer system and the files saved there, and have no deliberate effect on its efficiency or how they function. The identification takes place anonymously and  impersonally by gathering  information about the way and form of using the websites.

Within the site there are two main kinds of cookie files: session cookies and persistent cookies. 
Session cookies are temporary files stored on the User’s device until logging out, leaving website or closing the software (Internet browser). Persistent cookies are stored on the User’s device for the time specified in the parameters of cookies files or until the time of erasing them by the User.

Within the site the following kinds of cookies are used:

a) Necessary cookies which enable using the services available within the site, e.g. verification cookies which are used for the services requiring verification within the site;

b) Cookies used to provide safety, for instance cookies responsible for the detection of irregularities according to authentication within the site;

c) Efficiency cookies that enable gathering information about how you use the website;

d) Functionality cookies which allow to remember the settings chosen by the User and personalization User’s interface e.g. in terms of chosen language or region from which the User comes from, font size, website’s appearance etc.;

e) Advertising cookies which allow to deliver advertising content to the Users that is more corresponding with their interests.

Cookies may also be used and placed on your device also by the Store Owner’s advertisers and partners.

The acceptance of cookies is not mandatory to use the Online Store. The Store Owner notifies Users, legibly and clearly on the website about the purpose of storing and accessing cookies as well as about the possibility of changing the terms of storing or obtaining cookies by software settings installed on the User's device. We emphasize that the lack of acceptance of some cookies may prevent the website from proper functioning to the full extent.

You may agree to store cookies on your device and on their usage in the manner described above by the proper settings of your web browser, i.e. browser settings that enable the acceptance of cookies or the lack of change of already existing settings after receiving the information as above. This means the consent to receiving and using cookies by the Store Owner in a manner described above.

If you do not want to receive cookies, you may modify the preferences in your web browser and choose the option to automatically reject cookies. Such settings help to control other options of cookies too.

Below you will find official links to the most widely used web browsers on which there is information about the actions needed to change the settings of the specific browser in the situations described above:

MS Internet Explorer 9:

Mozilla Firefox

Google Chrome

Opera 8.0

For example, for older versions of MS Internet Explorer  select "Tools" / "Internet Options" / "Privacy" / "Advanced" / "Block cookies". While using a web browser, you can also delete cookies already stored on your device. In order to do so, on a browser mentioned above, you should select "Tools" / "Internet Options" / "General" / "Delete Cookies".

The Store Owner is not responsible for the content of cookies files sent by the other websites to which links are placed on the website.


The Privacy Policy does not refer to the websites which contact data or links are presented on our website.

INFORMATION NOTE In the context of the information presented above, the Store Owner informs as follows.

The controller of your personal data is F2H Sp. z o.o with its registered office in Warsaw at ul. Wandy Rutkiewicz 9, entered into Rejestr Przedsiębiorców prowadzonego by Sąd Rejonowy dla Warszawy Wydział XIII Gospodarczy Krajowego Rejestru Sądowego ], number 0000487226, NIP 951-237-48-20 (Tax Id. No.), REGON 146991530 (National Business Registry No.)(hereinafter referred to as the Controller). The Controller is also available at the e-mail address

Personal data will be processed in accordance with the provisions of REGULATION (EU) No 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter referred to as "GDPR").

 Performing of the duties imposed by the GDPR, the Controller hereby provides the following information on the processing of your personal data:

1.    The following categories of personal data [Name, surname, address, delivery address, e-mail, telephone no.] shall be processed on the basis of a separate consent granted by you (Article 6 (1) (a) of the GDPR) for the following purposes: [handling of orders and contact data].

You have the right to revoke any consent granted to the Controller for the processing of personal data, which will not affect the legally performed processing on the basis of the consent prior to such revocation. You may revoke your consent at any time by sending an e-mail to Please indicate the consent you wish to revoke or that you revoke all of your consents.

2.       The following categories of your personal data [Name, address, e-mail address, telephone no.] will be processed for the following purposes resulting from the legitimate interests pursued by the Controller (Article 6(1)(f) of the GDPR): [_marketing of own goods and services aimed at the development of business].

The Controller's legitimate interest in processing your personal data without your consent is [_analysis, marketing of its own goods and services with the aim of developing the business].  

3.       The following categories of your personal data [name, surname, address, delivery address, e-mail address, telephone no.] will be transferred to other entities for the purposes necessary to process them in accordance with the purpose of processing declared by the Controller or in accordance with your instructions.  Data can be transferred to: IAI, GLS, PayPal, Dotpay.

4.       The Controller will process your personal data mentioned in points [1-3] above [5 years] / from the moment of [purchase of goods], for fiscal reasons. 

5.       You have the right to demand from the Controller access to your personal data, rectify, delete or limit the processing, object to the processing, as well as the right to transfer the data. Find out more about your rights HERE.

6.       You have the right to lodge a complaint against the Controller or processing your personal data with a supervisory authority, in particular in a EU Member State of your habitual residence, place of work or place of the alleged infringement, if you believe that the processing of your personal data violates the provisions of the GDPR. In Poland, this authority is the President of the Inspector General for Personal Data Protection.

7.       The provision of personal data is mandatory, and the obligation arises from [the performance of the contract].

You have the right to object at any time - for reasons related to your special situation - to the processing of your personal data based on your consent or on the legitimate interest of the Controller (see information above), including profiling. In the event of such an objection, the Controller shall no longer process your personal data unless the Controller demonstrates that there are valid legitimate grounds for processing overriding your interests, rights and freedoms or that there are grounds for establishing, pursuing or defending a claim.

If your data is processed as described above for the purpose of direct marketing, you have the right at any time to object to the processing of your personal data for the purpose of such marketing, including profiling, to the extent that the processing is related to such direct marketing. If you do so, the Controller will no longer be allowed to process your personal data for such purposes.  

You may place mentioned objections in any way, including by e-mail to, by post to the Controller’s  address.

Changes in the Privacy Policy

Within time the Store Owner offer will expand. Changes will also appear as for the technologies, standards and requirements for running the business on the Internet. It means that in the future the Store Owner may, and in time will have to, make changes in the Privacy Policy. With each change, a new version of the Privacy Policy will appear on the Online Store site along with a relevant message and it will be valid in a new version from the day of notification about the change through its placement in the Online Store. Any changes will be appropriately highlighted for the first 30 days since the change occured.

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